Question 1

What is your minimum order quantity?

Accepted Answer

Our minimum order is 100 vials (10 kits of 10 vials each). You can mix and match across any products and dosages in our catalog to reach the minimum.

Question 2

How does pricing work?

Accepted Answer

Pricing is per kit of 10 vials. We offer two tiers: standard pricing for orders under 1,000 vials, and volume pricing for orders of 1,000+ vials. Both tiers are published on every product page — no account required to view pricing.

Question 3

Do you offer white label or private label services?

Accepted Answer

Yes. We provide full private-label services — custom vial labels with your logo, branding, and identity, applied to the same third-party tested inventory we ship under our own name. White label MOQs start at 100 vials. See our White Label page for full details.

Question 4

Where are your products sourced and shipped from?

Accepted Answer

All products are sourced in the United States and warehoused in Southern California. Every order ships domestically from our Southern California facility.

Question 5

Do you ship same-day?

Accepted Answer

Yes. Orders confirmed during standard business hours (Monday–Friday, 8AM–5PM PT) ship the same day for in-stock items.

Question 6

What quality testing do you perform?

Accepted Answer

Every production lot is independently tested by a third-party analytical laboratory using HPLC for purity verification and mass spectrometry for identity confirmation. Each lot receives a batch-specific Certificate of Analysis — not a generic template.

Question 7

How do I access Certificates of Analysis?

Accepted Answer

A Certificate of Analysis is available for each product’s current production lot. Each certificate is batch-specific and documents HPLC purity percentage, molecular weight confirmation, and testing methodology. Contact our team for the COA on a specific lot.

Question 8

Do you accept online payments?

Accepted Answer

We do not process payments through the website. Submit an inquiry cart or contact form, and our team reviews your request and contacts you to arrange payment. This allows us to confirm inventory, apply volume pricing, and ensure accurate fulfillment.

Question 9

Are your products intended for human use?

Accepted Answer

No. All products are chemical reagents intended solely for in-vitro laboratory research. They are not drugs, dietary supplements, or food products. They have not been evaluated by the FDA for any therapeutic purpose. These products must not be administered to humans or animals.

Question 10

Is your customer support US-based?

Accepted Answer

Yes. All support is handled by our domestic team during standard business hours (Monday–Friday, 8AM–5PM PT). There is no overseas support or call center.

Question 11

Do you ship internationally?

Accepted Answer

We ship within the United States only at this time.

Question 12

What if I need a compound not in your catalog?

Accepted Answer

Contact us with your requirements. We may be able to source or synthesize compounds outside our standard catalog depending on the compound.

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